Store Policies
Delivery & Pick-Up
Delivery Schedule
Standard Furniture delivers Tuesday through Saturday, excluding major holidays.
Daytime deliveries begin at 8:00 AM and continue throughout the day.
Some areas outside our typical delivery zones are limited to specified days of delivery.
What to Expect on Delivery Day
On the day of your scheduled delivery, you will receive a call with an estimated delivery window of 2 hours. Let your delivery coordinator know who will meet the truck at your home and provide that person’s phone number, in case of a delay.
Drivers cannot deliver furniture unless someone 18 years or older is at the home at the time of delivery.
Please inspect your merchandise carefully upon delivery in your home, noting any defects on the delivery paperwork. All service claims regarding visual damage on a new
furniture purchase must be reported to the store in which you purchased within 48 hours of delivery. If an item needs to be returned, please note our return policy.
Track Your Delivery!
Enter your phone number or invoice number to track your delivery on the day it is to be delivered
Tips to Ensure a Smooth Delivery
New furniture often seems larger in your home than in a store setting. Consider how your new furniture will fit into your home.
Have your room ready for your new furniture -- clear of existing furniture.
Lay rugs, blankets or cardboard down to protect floors.
Remove pictures, mirrors, nails, plants and tables from walls and walkways in the path of the delivery.
Our delivery team cannot move existing electronics or other fragile items in your home, so be sure to remove any breakable objects in the delivery area.
What our delivery team will do during your scheduled delivery
Place your furniture in the location you select.
Set up tables.
Install handles.
Put shelves in entertainment centers and china cabinets.
Unwrap living room sets.
Remove boxes and packing materials.
Picking up
If you prefer not to have your merchandise delivered and choose to pick up, the best option is to pick up at our warehouse located at 2308 13th Street Ensley, Birmingham, AL 35208 Tuesday through Saturday from 8:00 AM until 3:00 PM. Please call (205) 781-4993 at least 1 hour before your arrival to ensure merchandise is ready when you arrive. If you would prefer to pick up your merchandise at a retail store location, we can usually accommodate this on certain days of the week and a transfer fee may apply. See store for details.
Furniture Care
There is a lot you can do to keep your new furniture looking great for years to come. Below are some tips.
Marble
Marble and marble veneers are natural products formed thousands of years ago. Each marble piece will vary in color, texture and pattern. You may even feel inconsistencies on the surface. These indentations are not flaws, but nature's guarantee of authenticity.
Nothing comes close to the beauty, character and uniqueness of real marble. This shiny, polyurethane/polyester coated sealed marble can be maintained by following these tips:
To clean, wipe the stone with a solution of warm water and a small amount of mild soap.
Water or spills should not affect the polished marble unless it is left uncleaned.
Do not put a porous pot or planter on the finish for any length of time. It can release moisture, causing the finish to leave a mark or ring.
Use a quality polish to help keep the luster of the natural stone.
Upholstered Furniture
Over time, quality cushioning conforms to your particular shape and usage pattern adding a personal look to your upholstered home furnishings. Your cushions may at first feel firmer than those in our showroom. They will become more comfortable with each use.
Today's relaxed and casual looks use fabrics that sometimes appear wrinkled or lived-in. Please don't confuse normal softening and flattening that may occur with actual loss of foam resilience.
Some manufacturers will ship upholstered furniture with the skirt up. It will fall to its proper place in a short period of time.
To keep your upholstery pieces looking their best...
"Fluff" pillows and loose cushions with each use. Seat cushions should be flipped occasionally. (Don't forget to vacuum underneath.) To extend the life of a piece, rotate cushions whenever possible. Some "pillow top" seating may develop comfort wrinkles which are natural and actually add to the overall casual comfort of the piece.
Vacuum all upholstery once a week with a brush attachment.
Pilling is normal for all fabrics when they shed their excess fiber. Using a fabric shaver will remove unwanted pills.
Direct sunlight, heat and moisture should be kept away from upholstery as fading and discoloration may occur.
Never sit on a recliner's footrest, the end of an open sleeper, or the arms of furniture.
Keep pets off furniture. Pet urine and pet body oil can be difficult to remove.
Arm rests are not designed to be used to assist in getting off of your furniture.
When moving your furniture, always lift it. Please do not drag or push your furniture. This could damage your furniture or your floor.
Professionally clean your furniture once a year.
Stain Removal (Fabric)
As a general rule, when a spill occurs, it is important to clean the fabric immediately. The longer a spot remains, the harder it is to remove; it may even become permanent.
Before you try to remove a stain or soil from your upholstery, you should determine the type of fabric involved. Some manufacturers make this easy for you by placing cleaning codes on furniture. (You'll find the code either on the furniture hang tag or on the manufacturer's label.) These codes indicate the type of fabric involved - cotton, wool, polyester, etc. and suggest the best methods of cleaning and spot removal.
WS: Clean with water-based cleaning agents and foams, as well as with mild, water-free dry-cleaning solvents. If you purchased the Gardner-White protection plan, use the cleaning agent provided in the box at the time of delivery.
W: Use water-based cleaning agents or foams only.
S: Use only mild, water-free dry-cleaning solvents.
X: Vacuum or brush lightly to remove soil.
To do everything possible to protect your investment in your new furniture we recommend theProduct Protection Plan.
Leather
Fine leather is soft and luxurious making it an ideal choice for furniture. Because each piece of genuine leather is unique, each one will have individual surface marks, cuts, scars, and other variances indicating that the leather is real top-grain. Some areas will develop a patina or shine with age. With the right care, leather improves with age, providing many years of enjoyable use. To maintain the rich, natural look of your leather furniture we recommend the following:
Routinely dust or vacuum with a soft brush attachment.
Blot liquid spills with a clean dry cloth immediately.
Food spills should be removed with a damp cloth or sponge immediately.
Keep at a minimum of 12" away from direct heat sources. Keep out of any direct sunlight.
Avoid using or placing sharp objects on leather goods. Leather is very durable, but not accident or damage-proof.
Pretest all care products in a hidden area to make sure they are compatible with the leather. Never use saddle soaps, oils, all-purpose cleaners or solvents. Use of these products could damage the finish.
To do everything possible to protect your investment in your fine leather furniture we recommend the Product Protection Plan.
Wood
Wood breathes, expands and contracts. Each piece of furniture is one-of-a-kind and will respond to changes in humidity levels in your home. Any expansion of joints or seams will revert to original shape and size as seasons change.
Because each piece of wood is unique, you can expect variations in grain appearance and stain coloration. Random distressing applied by hand adds a distinctive heirloom appearance to the finish of some pieces. Ask your sales consultant if your furniture has this feature.
The following tips will help keep your wood furniture in good condition for years to come.
Drawer guides should be treated with paraffin or candle wax for smooth operation.
Leaning chairs back on two legs must be avoided at all times, not only to preserve structural integrity but for your personal safety.
Veneers and engineered finishes are easily taken care of by light dusting and periodically applying a quality furniture polish that is silicone-free.
Do not leave wet dishes, glasses or spills on your wood furniture. Immediately wipe up any spills. Water will cause permanent damage to your beautiful wood furniture.
Do not leave newspapers or magazines on wood because the inks can bleed onto the finish and then into the wood.
Avoid placing furniture in direct sunlight, as sunlight causes fading.
Use pads, cloth or felt to protect furniture surface from plastic, rubber, hot dishes, beverages, bookends, flowerpots and vases.
A home humidifier for winter use is highly recommended for wood furniture.
To do everything possible to protect your investment in your fine wood furniture we recommendtheProduct Protection Plan.
Rug Care
With proper maintenance you can maximize your area rug investment.
To keep your rug looking great use the following tips:
Once each year turn rugs 180 degrees to even out sun exposure and alternate wear patterns.
Frequent vacuuming benefits all rugs, but please do not vacuum rug fringe, or use beater-bar attachments on hooked rugs.
Spot clean all spills with soda water, blotting with a white cloth. Quick reaction helps minimize the chances of a stain 'setting.' All stubborn stains should be treated by a professional rug cleaner.
Mattresses
It is important to care for your new sleep surface so that it lasts for years to come. Here are suggestions to help you protect your investment.
Ensure proper center support is used for queen and king-sized bedding. This is required to validate your warranty. You can ensure you have the proper center support by purchasing a new bed frame or bedroom set with your bedding. This will ensure that you get the maximum benefit from your new sleep set.
Allow your new bedding to air out. Residual odors from the manufacturing process may be present at first. They are not harmful and will dissipate with time.
Use a high-quality washable mattress pad to keep your mattress clean and stain-free.
Expect body impressions to form in the surface padding. They are normal and indicate layers are molding to your body contours.
Take time to adjust to your new mattress. It often takes up to 60 days for your body to adjust to a new mattress.
Do not remove the law label from your mattress. This is needed to identify your appropriate warranty coverage.
Single-sided innerspring mattresses are designed for rest on one side only and cannot be flipped. An occasional rotation will equalize wear and extend the comfort life.
Manufacturer Warranties and Product Protection Plans
Manufacturer Warranties
Standard Furniture grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties provided to the original purchaser. Warranty paperwork is typically included in the packaging of the product. Some manufacturers prefer to handle warranty claims directly, and other manufacturers prefer Standard Furniture to assist in warranty service. Either way, we always suggest for you to let us know of any warranty claim so we can be here to help if needed. Please contact the store in which you purchased and give us the details. Manufacturer warranties cover parts and labor but exclude transportation. Standard Furniture will charge a fee for delivery and/or pick up charges, if incurred, while handling the manufacturer’s warranty claim. For quality control purposes and verification, most manufactures require photographs of the damaged item(s) prior to processing a warranty claim. If you cannot provide photographs of the damaged item(s) we can send a technician to do so for an additional fee.
Product Protection Plans
Coffee stain on your new sofa… water ring on your new nightstand… spaghetti stains on your new upholstered dining room chairs… you cannot keep accidents from happening. However, you can protect your investment with a Standard Furniture Product Protection Plan. When you purchase a protection plan, we will repair or replace your items for the life of the plan.
Don't Use It, Don't Lose It
When you invest in a Product Protection Plan and don't use it, you won't lose it! If you don't make a claim over the duration of your plan, just come back to the store you purchased from up to 60 days after the expiration of the plan to receive a Standard Furniture store credit equal to the amount of the protection plan(s) you purchased.
Some of the Items Included
On Leather
Ballpoint pen ink, facial cosmetics, or nail polish
Pet or human bodily fluids
On Fabric or Microfiber
Household food and beverage stains
Color transfer from clothes such as denim, or from the newspaper
Accidental rips or tears
Solid Wood, Veneer, and Hard Surfaces
Water or household beverage marks or rings
Singes or heat marks caused by brief contact with flame or heat
Dents, gouges, or chips
Peeling, lifting, warping, splitting and cracking of the finish of solid wood or veneer surfaces
Service trip charge waiver
Inspection and trip charges will be waived on manufacturer warranty claims and Product Protection Plan claims over the life of the plan for items that are protected.
These costs alone can easily exceed the cost of a Product Protection Plan.
If you have not purchased a Product Protection Plan, call your sales associate to add one to your order before it is delivered.
Cancellations and Returns
24 Hour Risk Free Cancellation Policy for Online Orders
If you cannot find that specific item for your home in one of our retail stores, we invite you to shop our website featuring thousands of items from our top manufacturing partners with the confidence of our 24-Hour Risk Free Cancellation Policy. If you change your mind for any reason within 24 hours after making your online purchase, feel free to contact us to cancel your order, and you will receive a full refund. If you need to cancel your order after 24 hours, you will receive a store credit less a 10% cancellation fee.
Regularly Stocked Items
Cancellations of regularly stocked merchandise are allowed before the date of delivery or pick up, and you will receive a full refund. If for some reason you are not satisfied with your purchase and have had possession for 3 days or less, just let us know and you will receive merchandise refund less a 20% restocking fee. If the furniture was delivered, the delivery charge cannot be refunded. We can come pick up the merchandise for an additional delivery charge. If you picked up the furniture, simply bring it back to the location where you picked it up. Furniture that has been in your possession for over 3 days is considered “used” and cannot be returned.
Special Ordered Items
Special ordered items are designated with a "Y" in the special ordered column on the sales order. These items can be cancelled up until the time the items have been ordered from the manufacturer. Once these items have been ordered, they cannot be cancelled. Special ordered items cannot be returned for any reason.
Clearance and other “As-is” Items
All clearance and other “as-is” sales are final. These items cannot be returned once they have been delivered or picked up for any reason.
Condition of Returned Merchandise
All returned merchandise must come back to us in new condition.
Refunds
If you charged your purchase, we will credit your charge account. If you paid by credit or debit card, we will credit your credit or debit card. All other refunds will be made by check and mailed from our corporate office in 7-10 business days.
Reserving & Holding of Merchandise
Regular in-stock merchandise will be reserved for you up to 30 days before the delivery or pick-up date. If for some reason, you cannot take possession of merchandise within 90 days of purchase, the items will no longer be reserved for your order. After 180 days, order will be cancelled and all monies for said order shall be forfeited to Standard Furniture, unless previous arrangements are made in writing. Merchandise on Lay-A-Way will not be reserved before it is paid for in full. All clearance merchandise sales are final and customer must take possession of merchandise within 7 days. After 7 days, the merchandise will be returned to stock and customer will receive a store credit.
Service Request
Manufacturer’s Warranty Service Request
Some manufacturers who provide a warranty prefer to handle warranty claims directly, andothers manufacturers prefer Standard Furniture to assist in warranty service. Either way, we always suggest for you to let us know of any warranty claim so we can be here to help if needed. Please contact the store in which you purchased and give us the details. Manufacturer warranties cover parts and labor but exclude transportation. Standard Furniture will charge a fee for delivery and/or pick up charges, if incurred, while handling the manufacturer’s warranty claim unless the claim is also covered under a Product Protection Plan. For quality control purposes and verification, most manufactures require photographs of the damaged item(s) prior to processing a warranty claim. If you cannot provide photographs of the damaged item(s) we can send a technician to do so for an additional fee.
Product Protection Plan Service Request
The quickest way to get service on a Product Protection Plan claim is to call (800) 867-2216. Like a manufacturer’s warranty, we suggest you also let us know of any Product Protection Plan claim.
Out of Warranty Service Request
We are also here to help you out with many service needs down the road. If your merchandise is out of warranty and no longer covered by a Product Protection plan, our professional service department will provide you with a quote for making repairs. Please contact your nearest store for more details.
Online Sales
Title to goods purchased online shall pass from the Seller to the Purchaser when and at the store location that the sale is processed.